We appreciate it is hard to buy a perfume online without having the opportunity to try it on your skin. Hence we give you the opportunity to buy a tester first so that you can check if your skin likes the perfume. One 2 ml tester gives you about 25 puffs - more than enough to fall in love with a fragrance. It is a great opportunity to save time and money on Product returns. You can look at the full range of testers here. If you still would like to go ahead and purchase a full size product we offer the following return options:

Option 1 - 30 day money back guarantee on your perfume purchase

We are very confident that you will be delighted with your purchase, but we also realize that purchasing fragrance from a website, without having tried it first, can be quite a gamble. Therefore, if your purchase arrives and it’s not quite what you were looking for, you can return any item for a full refund or exchange within 14 days. Simply send us an e-mail with the following details: 

Your name

The order number & Order Date

Item you would like to return

Reason for Return


The cost of returning the product by Royal Mail second class recorded delivery will be paid by you.

Option 2 - Faulty Goods

All Parfen Perfumes products go through a rigorous quality checking process as part of the service we offer to you. Therefore it’s very unlikely you will receive faulty goods from us, but in the unlikely event that this happens we will be happy to refund or exchange the product as you see fit, once the fault has been verified. Simply send us an e-mail with the following details: 

Your name

The order number & Order Date

Item you would like to return

Reason for Return

The cost of returning the product by Royal Mail second class recorded delivery will be refunded to you.


Return address:

Parfen Perfumes
Ground Floor
Broadstreet mall
Reading
RG1 7QE

Signatures are recommended when returning goods

You will be responsible for any returned goods until they reach us, so please ensure you obtain proof of postage. In the unlikely event of a lost parcel you will be responsible for claiming from your delivery company – so we recommend sending the parcel using a Signed For services. 


Refunds

Once we receive your item and we find everything is as expected (whether the item is faulty or sent back to us as part of the 14 Day Money Back Guarantee) we will process the refund using the same method of payment used on the original order. The refund value will be for the price paid when the order was placed.

If the item is faulty, we will also credit the cost of returning the product to us by Royal Mail second class recorded delivery. 

If you have any further questions that have not been answered here then please don’t hesitate to contact us.